OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
256 ratings and 127 comments received in the last 90 days.
06 June 2025
Great communication and updates, very customer centric
04 June 2025
Stop making me feel very welcome
30 May 2025
Good communications throughout
26 May 2025
As above
24 May 2025
See above.
10 May 2025
Fantastic service, straightforward process an excellent customer experience
10 May 2025
Sales team constantly kept me in the loop as to the progress of the new vehicle. They made the process as straightforward and as easy as possible. Regularly updating me regarding potential dates for the arrival of the vehicle.
04 May 2025
All issues raised during the purchase were resolved very quickly
03 May 2025
All went very smoothly
16 June 2025
Good comms nice staff and vehicle returned in clean condition.
15 June 2025
No courtesy car and customer has to arrange his own transport.
13 June 2025
Everything went smoothly
12 June 2025
I should have been told in advance that the service centre was in a different place
11 June 2025
See above.
10 June 2025
Speedy action without any delay
09 June 2025
Great service
08 June 2025
Expensive
07 June 2025
Somewhat satisfied. The service was fine but having took a previous car to the same place, having not received an overview etc, I feel I am left in the dark. I also had an issue and had to return.
05 June 2025
straight forward
06 June 2025
enjoying new ix2 so far